Frequently Asked Questions

  • Can ELF handle pre orders?

    Yes! We can handle pre-orders and overselling! Overselling, Presale and Exceptions: Please note pre-orders will not fall under our 24-hour fulfillment window. CSV Order Fulfillment: If you do not have a direct store connection and need to process orders via a CSV Upload, these orders will not ...

  • Can I pick up an order at the warehouse ASAP?

    Are you in need of grabbing items from ELF warehouse outside of our Pick Up calendar and policies? Or need an order to be rushed? It happens and we will try our best to accommodate an urgent order for pick up or shipping. Here are the Steps to submit a Rush for Pickups: 1. Email help@have-everl...

  • Can I require a signature for an order?

    Yes! You can set an order to require a signature. All you would need to do is enable "Require Signature" found within the order on the right side titled "Details":

  • Can we launch a new collection on our website before the PO is received?

    ELF does allow pre-selling new product lines and collections before a PO is received in our warehouse! However, when a pre-sell occurs, all orders of that SKU and subsequent orders will fall out of the SLA guidelines of 24-hour fulfillment. When a PO is received for the pre-sale goods, ELF will...

  • Can we tour your facility?

    You can absolutely tour our facility! Our warehouse is located in Kennesaw, Georgia about 35 minutes from Atlanta Georgia. To schedule a tour of ELF please use our scheduling link HERE.

  • Can you all handle glass items?

    Yes, we are able to accommodate glass products! To best facilitate, we work with excellent packaging manufacturers that make sure we have the best packaging available in-house and the best resources to share if custom packaging is the route that you are looking (or required) to take. To best un...

  • Can you handle custom packaging?

    Not only do we handle it we encourage custom packaging! We have great processes in place so that your orders are boxed up to your specification while working within our systems. We will document during onboarding how orders are to ship and are able to make revisions as needed. Reach out to eric...

  • Can you handle Kits on the fly?

    Kitting at ELF starts with following our kitting guidelines: Contact our customer service team about needing to get kits created via help@have-everlastinglove.com These kits will be added to your onboarding sheet in your Google Shared Drive: 3. Add kit information on your onboarding sheet. IMP...

  • Can you use our custom-printed pack slip? (add packing slip)

    While we don't have the ability to print a custom pack slip, we can add your company logo and information to our packing slip Here is an example of ELF Store packing slip where we have added our logo and contact information.

  • Client Login for ShipHero

    app.shiphero.com is the client login for ShipHero. Please note you are logging into the "Warehouse Management Software." Having issues logging in? Contact help@have-everlastinglove.com to have a team member reset your password.

  • Does ELF have Recommended Shipping?

    Yes! ELF has recommended shipping that we share with our clients. Our recommended shipping focuses on the customer experience and how to best optimize time in transit, cost, and more!

  • Do you have experience shipping fashion/ apparel?

    At ELF, we have a ton of experience shipping all fashion and apparel products. We have experience shipping Women’s, Men’s, and Childrens apparel from hats and sunglasses to socks and shoes and most things in between! We can ship to customers both domestic and internationally from a Direct to Co...

  • Do you integrate with Shopify?

    Of Course! Our WMS integrates directly through an app in the Shopify Store!

  • Do you offer discounted shipping rates?

    Yes! We have negotiated rates with all of the carriers that we work with. We are constantly working to improve our rates with our carrier partners and can work with you to identify where savings are to be had.

  • Do you rate shop?

    Yes! We are able to rate shop. We can shop based on the cheapest rate, fastest service, a specific delivery date or window, and more! The rating tool that we use is very intuitive and easy to work with. Want to learn more please reach out to help@have-everlastinglove.com.

  • Do you ship wholesale orders?

    ELF standard SLA for Wholesale orders is to ship orders within 4 business days of receiving the order, under normal volume periods, excluding federal holidays. If you're interested in wholesale pricing, please inquire at help@have-everlastinglove.com All wholesale orders must be submitted with a...

  • ELF Language

    Here is an A-Z wiki on ELF Language: Accessorials: Any additional steps the carrier must take once the freight has arrived at its destination Accessorial Fee: A fee charged for carrier-provided service (for example, an address correction).  Aggregate Shipment:  Multiple shipments—from different ...

  • International Shipping: What about customs fees and VATs?

    When shipping internationally, duty (or customs tariffs) is set by the destination country's customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise. Value Added Tax (VAT) rates...

  • Trouble adding Product to a PO?

    Check your listed "Vendors" within the Product! Click into the Product and scroll almost to the bottom to "Vendors": There ^^ you will see all the Vendors associated with your Product. Here is also where you can add multiple vendors for a product if needed Using your brand's name as a Vendo...